Information on our booking and service policies

Check in: from 2.30 pm onwards. 
If you would like to check-in at a different time, please let the hotel know well in advance directly. For the purposes of ensuring a better service you are asked to notify the hotel of your approximate time of arrival a few days in advance.

Check out: before 10 am on the day of departure
. In the absence of advance notice (14 days), postponing arrival or early departure involves payment of the whole period booked.

• natural, heated Spa Pool with Himalayan salts on our panoramic terrace
• PAGANELLA DOLOMITI GUESTCARD
• fitness room
• billiard room
• covered boules court
• tennis court
• mountain bike rental
• “garden with play park”
• La Tana degli Orsetti games room open from mid-June to mid-September
• “children’s farm”
• Wi-fi in all rooms and shared spaces
• Nordic walking poles, child carrier backpacks and mountain backpacks
• free outside car park
• info pack of the area with maps
• Free shuttle bus to/from Lake Molveno and Nembia, Stenico Castle, the Rio Bianco waterfalls… (Stop 300 metres away – from end-June to begin-September)

• IOKAI MERIDIAN SHIATSU massage in the garden or the shiatsu room next to the hotel
• every week a packed programme of guided walks offered by the guides of the Adamello Brenta Nature Park (some free and some at discounted rates)
• ECOGY 22 kw electric car charging station (type 2 connector)

• BESAFE RATE INSURANCE: Besafe Rate insures you for cancellation caused by unforeseen events and offers an up to 100% refund for your whole stay in accordance with the insurance policy regulations applying at the time of booking.
• PACKED LUNCH with bread rolls and cold cuts, fresh fruit, a bar of chocolate and a drink € 10,00 per person. A thermos of hot baby food for babies € 5,00.
• SMALL PETS ALLOWED: medium-small dogs are allowed on advance notice for € 10,00.
 The hotel has limited numbers of dog access rooms and availability must be checked at the moment of booking. Dogs are not allowed in the dining hall and SPA Pool area.
 When they transit through shared spaces dogs must be kept on a lead at all times.
 Animals must not be left unsupervised in rooms or on terraces.
• CHILD SET: baby food heaters, baby baths, high chairs and child cutlery are available on request
• POOL ROBES: bathrobes are available on request at a cost of € 8,00
• BOTTLE OF ROTARI SPARKLING WINE IN YOUR ROOM: on request we con you a bottle of Rotari sparkling wine left in your room Cost € 20,00
• BIRTHDAY CAKE: on request we will arrange for a birthday cake to be made for you as a sweet surprise treat Cost € 27,00
• OBLIGATORY TOURIST TAX € 2,00 per person, for the over 14s, up to a maximum of 10 nights

• Smoking is prohibited inside the hotel, including the rooms.
• Unregistered individuals cannot stay overnight at the hotel.